Thursday October 24 2013 6:06 pm
I need one of these, because this one’s broken.
It attaches to this thing.
What do I use this for?
Or maybe it goes like this…
Oh yeah! It’s the thing I use to open up my car! (When it works.)
They’re kind of hard to find, so I was pretty excited when I found a website that sold it. I ordered it a month ago… but it didn’t come. The company I ordered it from obligingly provided me with a customer service number that was disconnected, so I had to track down another contact number and get transferred three times in order to find out that they’d sent it to the house three blocks north of mine. The customer service rep I talked to admitted that I’d given them the correct address, they just hadn’t used it. Then he helpfully suggested: “Well, you could walk up and ask them for it. But we can’t send you a replacement until they send it back.”
So I hung up and did just that. Miraculously, there was someone at home there! And he had the box! And he gave it to me!
I was feeling pretty awesome about it… until I opened the box.
Here’s the one I ordered online, side-by-side with the one it’s supposed to replace. Notice anything weird?
It’s the wrong part… delivered to the wrong address. This one is the arm for a passenger’s side door.
So I called them up again. I explained that I’d ordered the part pictured and numbered in a diagram of the car on their website, and that I wanted that one. After I’d spent twenty minutes on hold, the customer service rep (who was much nicer than the guy I’d talked to earlier) came back and, with a note of dread in his voice, told me that they don’t have the part they advertise, even though they do advertise it. In fact, he said, Saab doesn’t make that part anymore. They make the arms and handles for every other damn door on the car but the driver’s side door, which is the one I really need. He was really trying to be helpful, though, so he gave me a phone number for the company that they sometimes get these parts from (pickers who pull them off of cars in junk yards).
I called the number, and was greeted with a bizarre and rambling message, thanking me for calling, and for my business, and someone will be right with me, and God bless… This was followed by a prerecorded message that said, “Hi, thanks for calling. If it’s Monday, we’ve closed down Friday afternoon to acknowledge the Easter holiday. Thanks for calling, and happy Easter. God bless, thank you.” This was followed by another recorded message that said, “Sorry, you can’t leave a message, this user’s mailbox is full.” Now… it’s not Monday. Or Easter weekend. Or even spring at all.
At this point, I can only conclude that it went down a little something like this:
Now, I don’t want to tempt fate — or Scandinavininjas — but I’m out of ideas.
Does anyone know where to find weird old European car parts? Or, what might even better — does anyone know have access to a 3D printer that uses really, really strong plastic — strong enough to stand in for a semi-crappy piece of metal? I don’t have much money, but I will pay you something… or make you cookies… or knit you stuff. If you have any idea or want to help me do this, e-mail me at sarahmcmenomy at gmail dot com.
Please help. My car is sad. And so am I.